What kind of Appliance is it?
This appliance is a A rated high efficiency condensing combi boiler. This means it heats water when you draw a tap. It doesn't need a water storage tank or a cylinder because the boiler is connected directly to the water mains, heating water as its needed.
When was the boiler manufactured?
This boiler was first manufactured in 2012 and is not currently in production. It is a Natural Gas / LPG, Condensing and wall mounted boiler.
Is there a clock or roomstat available?
The Glow-worm Betacom 2 is compatible with a broad range of third-party roomstats and clocks. Its is also compatible with our advanced eBUS connected controls such as the MiGo. For more information on roomstats you can contact an approved installer by
clicking here. There is also an optional built in clock available. Full instructions on how to operate are available in the user manual:
How do I use the controls?
My boiler has a fault and I need some help?
Your boiler should work reliably for a number of years if it is serviced annually, however
occasionally faults can occur. In a lot of cases faults can be temporary and if the boiler is reset it will start working again. We have created a special troubleshooting guide which you can access by
clicking here which may help you resolve the issue. If you continue to experience problems please
click here for contact information.
I am an Engineer. I would like technical information. Where can I get it from?
If you are a suitably qualified Gas Safe registered Engineer you can access our comprehensive technical help section by
clicking here.